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How We Handle Your Personal Information

At thetrooper97, we collect only what we need to run your account — including the details you provide when funding through PayPal, Venmo, or Play+.

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thetrooper97 How We Handle Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how your data is handled, want to request a copy of what we hold, or need to report a concern, our account support team is ready to help. Reach out through any of the channels below and reference your account email so we can locate your records quickly.

Live Chat Open the chat widget inside your account portal. Identify yourself with your registered email and describe your data request — we'll pull up your record directly.
Email Support Send your privacy request to our support address listed in the account help section. Include your full name and the specific data you're asking about for a faster response.
Account Help Center Visit the Help section inside your account dashboard. The Privacy and Data category walks you through submitting a formal data access or deletion request step by step.
HOW WE PROTECT YOUR DATA

Security, Cookies, and Data Retention

We use SSL encryption across all account pages and payment flows, so the connection between your device and our servers stays private whether you're on mobile or desktop. Cookie preferences can be managed through the settings panel in your account, and we distinguish between strictly necessary cookies — which keep your session active — and optional analytics cookies you can decline without affecting your ability to use the platform.

Account Security

Your account is protected by password hashing and optional two-step verification. We flag unusual login patterns, like a new device or unfamiliar location, and prompt re-authentication before proceeding.

Cookie Controls

We place only the cookies needed to keep your session running by default. Analytics and preference cookies are optional — adjust them any time in your account settings without losing access to games or payment features.

Data Retention

Identity verification documents are held only as long as state regulations require. Session and device logs are cleared on a rolling schedule. You can request a summary of what we currently hold by contacting support.

Your Rights and Requests

Depending on your state of residence, you may have the right to access, correct, or request deletion of your personal data. Submit a request through live chat or the Help Center and we'll respond within the timeframe your state law requires.

Common Questions About Your Privacy

These are the questions we hear most often about how your personal information is handled on thetrooper97. If your question isn't covered here, reach out through live chat inside your account.

We collect your name, email address, date of birth, and any identity documents needed to verify your account under applicable state law. Payment references from PayPal, Venmo, or Play+ are also logged per transaction.

No. When you pay through PayPal or Venmo, the transaction is processed on their platform. We receive only a reference number and amount — your login credentials and wallet PIN stay with those services.

Yes. Depending on your state of residence, you have the right to request a copy of your personal data. Submit that request through the Privacy section of the Help Center or via live chat with your registered email.

Submit a deletion request through live chat or the account Help Center. We'll remove data we're not legally required to retain and confirm completion. Some records, like transaction history, must be kept under state regulations.

Transaction records are retained for as long as state law requires. Device and session logs are cleared on a rolling schedule. Identity verification documents are held only for the period mandated by applicable regulations.

Reach out immediately through live chat inside your account portal. Reference your registered email and describe the concern. Our team will investigate and respond according to the timeframe your state's privacy law requires.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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