Reference

Know Where You Stand with thetrooper97

Our legal terms set the boundaries for how your account works, how we handle your data, and what rights you hold as someone using our platform in an eligible US state.

State-dependent accessAccount data rightsUS-facing privacy standardsPayPal, Venmo, Play+ coveredContact paths available
thetrooper97 Know Where You Stand with thetrooper97
ACCOUNT SECURITY STANDARDS

How We Protect and Handle Your Account Data

Our data practices are built around what US privacy standards actually require, not what sounds good in a marketing sentence. Here is how we handle the four areas your account data touches most: retention, security, cookies, and your right to make changes.

Data Retention Policy

We keep your account records — including PayPal and Venmo transaction logs — for the period required by applicable US law. Once that window closes, data is deleted or anonymized on a documented schedule.

Account Security Practices

Your account is protected by SSL encryption and session-based authentication. If we detect unusual login activity, your session is flagged and we send an alert to your registered email before any account action proceeds.

Cookie and Tracking Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can adjust non-essential cookie settings from the footer link. We do not sell your browsing data to third parties.

Requesting Changes to Your Data

You can request a copy of your stored personal data, ask us to correct inaccuracies, or request deletion where permitted by state law — all through email or the account settings panel described above.

POLICY CONTACT PATHS

Reach Us on Any Legal or Account Question

If something in our terms raises a question — a data request, a policy clarification, or a concern about your account activity — we have direct channels to handle it. Players in Philadelphia and Phoenix have used our support paths to resolve account-level disputes without needing an attorney. Use the channel that fits the complexity of your issue.

Live Chat Support Open the chat widget from any page once you are logged in. Policy and account questions are routed to our compliance-aware support agents, not a general queue.
Email for Legal Requests Send formal data-access requests, account-closure requests, or policy dispute notices to our support email. We acknowledge within one business day and respond in full within the timeframe required by applicable state law.
Account Settings Panel Many legal actions — updating personal details, reviewing your transaction history for PayPal or Venmo, downloading your data — are available directly inside your account dashboard without needing to contact support.

Common Questions About Our Policies and Your Rights

These are the questions we actually get from account holders — about data, access, disputes, and what our terms mean for how you use the platform day to day.

Yes. Access to our platform depends entirely on whether online casino or sportsbook activity is permitted under your state's current law. We do not override state restrictions, and our terms require eligible-state residency as a condition of account use.

Transaction data tied to PayPal or Venmo deposits and withdrawals is retained in your account history for the legally required period. You can view it in your account dashboard and request a full export via email at any time.

Send a written request to our support email from the address on your account. We confirm receipt within one business day and deliver your data package within the timeframe your applicable state law requires.

It means disputes between you and thetrooper97 are resolved through binding individual arbitration rather than court proceedings or class actions, unless your state law specifically prohibits that waiver. The full clause is in the terms document.

You can request account closure through the account settings panel or via email. Once closed, your data is handled according to our retention schedule — some records must be kept to satisfy legal obligations, but non-required data is deleted.

We send a notice to your registered email before material changes take effect. The updated effective date is also displayed at the top of the full terms document. Continued use of the platform after that date constitutes your acceptance.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.